Terms & Conditions

  1. Definitions

    • we/us – italiantilesonline.co.uk is a wholly owned subsidiary of Italian Tiles Outlet.
    • you – you the purchaser.
    • goods – the tiles or other products which you order from us.
    • price – the price for the goods excluding (where applicable) delivery charges. All prices inclusive of VAT.
    • writing – includes email, facsimile transmission or other comparable means of communication.

  2. General

    1. These terms and conditions apply to the purchase of goods by you from us via our website.
    2. The placement of an order for goods indicates your acceptance of these terms and conditions.
    3. These terms and conditions cannot be varied unless agreed in writing by us.
    4. If we make any typographical, clerical or other omission in any information invoice or other document we shall be entitled to correct it without any liability on our part.
    5. These terms and conditions do not affect your statutory rights.

  3. Description of goods

    All descriptions, advertising and specifications on our website are for the purpose of giving an approximate description of the goods and we cannot warrant their accuracy. To assist, we operate a sample policy as mentioned below. All descriptions including European standard grading and R ratings, are given on each product page and you should check that you are happy with all details of the products before purchasing. Details on grades and R ratings can be found on our website under quality of our products. We will not be held responsible for any misuse of goods or materials purchased.

  4. Ordering of goods

    To order goods you should follow the instructions on our website. Please note that orders will be supplied to the nearest full tile above the requested m2. Your order will be automatically adjusted to include full tiles only.

  5. Payment of goods

    All payments to Italian Tiles Outlet are made through the secure payment gateway PayPal. This provides security for both parties at all stages of the transaction.

  6. Availability of goods

    All goods are subject to availability and if they are in stock in our warehouse, delivery will normally be made within 3-5 working days. If our supplier’s or we are temporarily out of stock for any reason we will notify you of this situation and you should in these cases allow up to 14 working days for delivery. For delays longer than 14 days, you will have the opportunity to cancel the order for a full refund. We will not however be responsible for compensating you for any other losses you may suffer if we are not able to supply the goods within these times.

  7. Samples

    Before placing your order you may choose to order samples of the goods. Samples are provided as an example of the goods we sell and to give you a better idea of shade variation and blend. Our primary method of sending out samples is in the form of swabs. Quotations for samples of special orders and decorative tiles or full size tiles can be given upon request. The prices given include delivery to UK addresses. Free samples are sent out at our discretion.

  8. Price

    The price payable for the goods will be shown on our website. We reserve the right to vary the price if there has been any increase in our supplier’s prices or if there is an error or an omission whether or not the order has been confirmed. We will then inform you of the correct price and give you the opportunity of cancelling the order. All prices on our website are shown inclusive of VAT, plus delivery charges if applicable. All prices are shown in pound sterling.

  9. Trade memberships

    Gold and platinum trade membership statuses are achieved by purchasing 25.00 sqm (Gold) or 100.00 sqm (Platinum) of any tile on Italiantilesonline.co.uk respectively. This status is permanently usable with all orders from then on. Discounted percentages are taken from the full showroom price not the Italiantilesonline.co.uk price which already includes 30% discount as standard. These discounts cannot be used in conjunction with any other offer. Orders must be placed using your unique trade membership reference or with one of our sales team. In the event that any of our discounts reduce the overall price of your goods including VAT under the £200 mark then delivery charges apply as normal. See article 10.

  10. Delivery charges

    Orders which exceed £200 will be charged at the price stated on our zone Delivery price guide. If the order price does not exceed £200, then the delivery charge for the stated delivery address will be the price shown on our zone delivery price guide for the stated delivery address plus £20. Orders outside UK mainland or larger orders will be the subject of a delivery charge for which you should contact us for a quotation.

  11. Delivery times

    Goods ordered will normally be delivered within 3 to 5 working days unless otherwise stated. Normally delivery will be Monday to Friday between the hours of 9am to 5pm. If for any reason we are unable to deliver the goods within 14 working days of your order, you have the right to cancel the order and we will refund any money paid by you for the goods. We shall not however be responsible for any other losses you suffer for late delivery. All deliveries will be arranged with you, the customer, to take place in an acceptable and agreed time slot. If you are not at home the driver will not leave the goods unless specific arrangements are agreed with us. If a second delivery attempt is made an additional £25 charge will be incurred.

  12. Delivery location

    Goods ordered will normally be delivered using a large vehicle with a tail lift facility, to be unloaded on a pallet to the nearest safe and convenient place to your home. This delivery location will be agreed between you and the delivery person on the day of delivery.

  13. Risk

    You will be responsible for the goods as soon as we have delivered them to you. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery assignment note at the time of the delivery. We will only deliver goods to the address on the order and goods will not be left without a signature. If any of the goods are received in a damaged condition or if there are any other irregularities you must inform us within two working days of the delivery of the exact amount missing or the extent of the damage. We may collect all damaged or faulty goods at request and if they are found to be damaged or faulty we will make an appropriate refund to you or arrange replacements at our expense.

  14. European tolerances

    All of the goods which we sell on our website adhere to their relevant European tolerances. We recommend that none of our porcelain goods be set and fixed in an offset pattern but they should be set stacked and uniform to prevent any problems with tolerances (Flatness of tiles). We will not be held responsible for any misuse of goods purchased.

  15. Manufacturer Guarantee

    All products supplied by Italian Tiles Outlet have a minimum 24 month manufacturers guarantee. Any fault, which is reported to us and substantiated by us within one month of purchase, will receive an immediate full credit. This does not affect your statutory rights.

  16. Returned goods

    If you are not totally satisfied with your order for any reason, you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges. Please be aware that you will be fully responsible for the return of goods and any associated costs of return. We will only process refunds for goods received back complete and in a saleable condition. Your cancellation request must be put into writing and received within the 7-day period. Special pieces and special orders, which have been imported at your request, are not returnable and therefore non-refundable.

  17. Company information

    This site is operated by us namely Italian Tiles Outlet. Our registered office is 89 Knaresborough road, Harrogate, HG2 7LY